1. Introduction
At FinEdPro, we are committed to providing high-quality financial education. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted, how to submit a refund request, and the process we follow to handle refund claims.

By using our services, you agree to the terms outlined in this policy. If you have any concerns, please review this document carefully before making a purchase.

2. General Refund Policy
Refund eligibility depends on the nature of the service provided and its stage of completion. Since our services involve digital learning and educational resources, refunds may not always be possible.

Full refunds are available only for services that have not yet been accessed.
Partial refunds may be considered for ongoing services, depending on the level of completion.
No refunds will be issued for services that have already been delivered in full.
Refund requests must be submitted within 14 calendar days from the date of purchase.
If a refund request is approved, the reimbursement will be processed within 10 business days using the original payment method.
3. Non-Refundable Services
Certain services are non-refundable due to their nature. These include:

Completed webinars that have already been attended or accessed.
Downloadable materials or educational resources that have been accessed.
Third-party services or software subscriptions that are fulfilled by external providers.
Late refund requests submitted after the 14-day period.
If you are unsure whether your purchase qualifies for a refund, please contact our support team before making a transaction.

4. Refund Eligibility Criteria
Refunds may be granted under the following conditions:

Service Unavailability: If a purchased webinar is canceled by FinEdPro and cannot be rescheduled, a full refund will be issued.
Duplicate Payment: If a user is charged more than once for the same service, the duplicate charge will be refunded.
Technical Errors in Payment Processing: In cases where a transaction was incorrectly processed, a full refund may be provided.
Cancellations Before Access: If a user cancels registration before accessing any part of the service, a full refund may be possible.
Refunds will not be issued in cases where:

The user attended or accessed the webinar.
The user requests a refund due to a personal change of mind after using the service.
The user provided incorrect details during registration, affecting service delivery.
5. Refund Request Process
To request a refund, follow these steps:

1️⃣ Submit a refund request via email to [email protected] with the following details:

Full name and contact information.
Order number or invoice reference.
Description of the service purchased.
Reason for the refund request.
2️⃣ Review and Processing

Our team will review your request within 5 business days.
Additional information may be requested to assess eligibility.
3️⃣ Refund Approval & Processing

If approved, the refund will be processed within 10 business days.
Refunds are issued using the original payment method.
Processing times may vary depending on your bank or payment provider.
If your refund request is denied, we will provide a written explanation of the decision.

6. Cancellations
If you wish to cancel a service before accessing any content, you may be eligible for a full refund.
Cancellation requests must be submitted in writing via [email protected].
If access to the service has already been granted, eligibility for a partial refund will be assessed based on the stage of completion.
7. Chargebacks & Payment Disputes
If you believe a charge was made in error, please contact us before initiating a chargeback with your bank.
Chargebacks initiated without prior communication may delay the resolution process.
If a chargeback is filed without a valid reason, we reserve the right to dispute it.
8. Exceptional Circumstances
Refunds may be considered under exceptional circumstances, including:

Unforeseen technical failures on our part that prevent service delivery.
Changes in regulations or legal requirements that prevent us from completing the service.
Other valid reasons determined on a case-by-case basis.
Each request will be reviewed individually to ensure a fair resolution.

9. Amendments to This Policy
We may update this Refund Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website. Continued use of our services implies acceptance of any revisions.

10. Contact Information
If you have any questions or require assistance with a refund request, please contact us at:

📍 Address: 193 Oakfield Rd, Walton, Liverpool L4 0UF, UK
📞 Phone: +44 151 260 4451
📧 Email: [email protected]